Product Supply Announcement
With the ever-evolving and challenging COVID-19 situation, we have made some temporary changes to the Zamzam Market Shopping (Online and instore) experience due to this unprecedented event.
Zamzam Market serves all Australians, however, at this challenging time we are giving priority access to our most vulnerable customers including seniors, people with a disability and those in mandatory isolation. Once these vulnerable customers have been given first access, we are providing online deliveries to our valued customers where we can.
Current changes to our online service
Priority Assist deliveries to our most vulnerable customers
We are making available and prioritising delivery windows to our most vulnerable customers, including seniors, people with a disability and those in mandatory isolation. You can apply to receive Priority Assistance by completing the form here.
All Deliveries will be Contactless
We have moved to a contactless delivery service with all orders delivered to your front door. Our drivers will do their best to assist senior or disabled customers. For proof of delivery, we will be taking a photo of the groceries at your door, instead of obtaining a signature. We have made this decision in the best interest of both your and our drivers health.
Demand and Supply:
There has been an unusual increase in demand on some items that has lead to supply shortages. We understand and acknowledge that it can be extermely difficult when the items you require are not in stock.
We are working very closely with our suppliers to stock up on items that are currently limited in supply and keep you informed as best we can.
To allow everyone the oppourtinity to purchase everyday essentials, we will be implementing the following protocol:
All Retail Products:
Maximum 2 units per group/family
This includes freezer products.
All Food Service Products:
Maximum 1 unit per group/family
These includes Salt, Sugar, Milk, Parathas
Cleaning and Hygiene Item (Max 1 unit)
We want to assure you that we are doing everything we can to continue to provide you with the level of service you expect in your grocery from us. As the situation continues to rapidly change, we are committed to sharing updates with you at the earliest possible point with the information we have at hand and as ever, are committed to the safety of our customers and team.
Thank you for your patience and continued support.
Zamzam Market Team